This policy is established to ensure proper and prompt response to accidents or incidents that occur during tour guide dispatch, aiming to protect the safety of tour participants and related parties.
In the event of an accident, responsibilities will be clearly defined as follows:
MADE IN KYUSHU shall bear responsibility in the following cases:
Tour guides are expected to take appropriate measures in the following situations:
Tour participants shall be responsible for incidents in the following cases:
Accidents that occur at external service providers (e.g., hotels, bus companies, restaurants) utilized during the tour shall, in principle, be the responsibility of the respective service provider.
In the event of an accident, appropriate measures shall be taken promptly in accordance with the following procedures.
Following an accident, appropriate action will be taken in response to participant complaints and compensation claims.
MADE IN KYUSHU and tour guides shall not be held liable in the following cases:
This policy shall be in effect from the date of implementation and shall be revised as necessary.
Effective Date: December 1, 2024