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MADE IN KYUSHU Accident Response Policy

1. Purpose

This policy is established to ensure proper and prompt response to accidents or incidents that occur during tour guide dispatch, aiming to protect the safety of tour participants and related parties.

2. Responsibility Allocation

In the event of an accident, responsibilities will be clearly defined as follows:

(1) Company Responsibility

MADE IN KYUSHU shall bear responsibility in the following cases:

  • When an accident occurs due to instructions or actions taken by a tour guide arranged by the company.
  • When troubles arise due to the content of the tour provided by the company (e.g., inappropriate route selection).
  • When an accident occurs due to defects in equipment or materials provided by the company.

(2) Tour Guide Responsibility

Tour guides are expected to take appropriate measures in the following situations:

  • Accidents caused by failure to conduct prior safety checks.
  • Accidents resulting from inadequate instructions.
  • Errors in emergency response (e.g., delays in first aid or evacuation procedures).

(3) Participant Responsibility

Tour participants shall be responsible for incidents in the following cases:

  • Accidents resulting from actions taken contrary to the tour guide’s instructions.
  • Health issues or accidents arising from undisclosed pre-existing conditions.
  • Accidents due to participant negligence (e.g., falling due to alcohol consumption).

(4) Partner Business Responsibility

Accidents that occur at external service providers (e.g., hotels, bus companies, restaurants) utilized during the tour shall, in principle, be the responsibility of the respective service provider.

3. Accident Response Procedure

In the event of an accident, appropriate measures shall be taken promptly in accordance with the following procedures.

(1) Initial Response

  1. Ensure Safety: Secure the accident site and prevent secondary accidents.
  2. First Aid: Administer necessary first aid as required.
  3. Emergency Contact: In the case of a serious accident, promptly contact emergency services (ambulance/police).
  4. Report to Authorities: The tour guide must report the incident to the company’s emergency response office.

(2) Company Response

  1. Confirm accident details and determine whether the tour needs to be suspended or modified.
  2. Communicate with participants and relevant authorities.
  3. Determine responsibility for the accident and provide appropriate compensation measures.
  4. Prepare an accident report and review preventive measures to avoid recurrence.

4. Claims and Dispute Resolution

Following an accident, appropriate action will be taken in response to participant complaints and compensation claims.

  • Investigation and verification of accident details.
  • Determination of necessary compensation and processing of related procedures.
  • Development and disclosure of preventive measures.

5. Disclaimer

MADE IN KYUSHU and tour guides shall not be held liable in the following cases:

  • Accidents resulting from participant actions taken at their own discretion.
  • Unforeseeable natural disasters or weather conditions.
  • Damages caused by deficiencies in equipment or services provided by partner businesses.

6. Implementation & Revision

This policy shall be in effect from the date of implementation and shall be revised as necessary.

Effective Date: December 1, 2024